The passengers of the Indian Railways have to make their complaints and register their suggestions and grievances manually in the complaint-registers:
To make the process of “complaints” easy, Indian Railways is now developing a software for online/electronic complaints/suggestions/grievances by e-mail/SMS.
The Passengers can complaint about any of the following issues:
1. Hygiene or Inadequate amenities
2. Corruption
3. Reservation
4. Harassment/Mis-Conduct by Railway Employee/s, fellow passenger/s, vendor/s etc.
5. Any other complaint or suggestion.
The Railways -Authorities would take fast remedial steps by following the online complaints.
As and if any Railways Tickets Agents are found to be at fault their agencies would be cancelled.
- kept with the Station Masters at the Railway Stations and
- with the Travelling Ticket Examiners/TTE’s in the trains.
To make the process of “complaints” easy, Indian Railways is now developing a software for online/electronic complaints/suggestions/grievances by e-mail/SMS.
The Passengers can complaint about any of the following issues:
1. Hygiene or Inadequate amenities
2. Corruption
3. Reservation
4. Harassment/Mis-Conduct by Railway Employee/s, fellow passenger/s, vendor/s etc.
5. Any other complaint or suggestion.
The Railways -Authorities would take fast remedial steps by following the online complaints.
As and if any Railways Tickets Agents are found to be at fault their agencies would be cancelled.
Tag Do You Know News Tourism and Culture Travel
Post a Comment